User Agreement

General Provisions

1. www.allone.am is an online Platform through which the Company presents products offered for sale, and Users have the opportunity to familiarize themselves with and purchase the products presented on the Platform.
2. The legislation of the Republic of Armenia applies to this Agreement.
3. For negotiations, technical issues, and other questions related to the use of the Platform (hereinafter referred to as the Company's applicable contact details):

4. Disputes and disagreements arising from the use of the Platform and/or this Agreement shall be resolved through negotiations, in court, or by other methods not prohibited by the legislation of the Republic of Armenia, in an order chosen at the initiating party's sole discretion. Complaints may be sent via the Company's applicable contact details.

   Tel.: ———————

   Email: allone.arm@gmail.com

   Instagram: allone.arm

   WhatsApp:

   Telegram:

5. The Platform/Company undertakes to maintain the confidentiality of personal data in accordance with the terms of the Privacy Policy published on the Platform, except in cases provided for by law.
6. The Company undertakes to exert maximum effort to ensure the uninterrupted and proper operation of the Platform, as well as to resolve and prevent any issues on the Platform as quickly as possible. Nevertheless, the User acknowledges that the Company cannot guarantee the fully uninterrupted operation of the Platform, the User's equipment, and/or internet environments beyond its control; therefore, the Platform/Company cannot be held liable for potential loss of data and/or potential damage to equipment.
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Procedure for Purchasing Goods Presented on the Platform

1. To use the announcements published on the website, it is necessary to register an Account on the website and submit an application. When placing an order, the Buyer submits an order application through the Platform and pays the advance payment specified for that order.
2. Payment of the advance amount does not constitute final confirmation of the order and does not guarantee that the selected product is in stock or available for delivery.

3. After receiving the order application and advance payment, the Platform/Company shall, within 1 (one) working day, verify the availability, accessibility, and feasibility of fulfilling the ordered product.

   1. 3.1 If the product's availability is confirmed as a result of the check, the Platform/Company confirms the order and proceeds with its fulfillment, packaging, and delivery in accordance with the procedure established by this Agreement.
   2. 3.2 If the check reveals that the product is out of stock, sold out, no longer available, or if other circumstances make the order impossible to fulfill, the Platform/Company shall notify the User within 2 (two) working days via electronic message, phone call, or other communication channels provided on the Platform.
4. In cases specified in clause 3.2 of this section, the Platform/Company undertakes to refund the advance payment made by the Buyer using the same payment method, unless the Parties have agreed in writing or electronically on a different procedure for the use or refund of the advance payment.
5. The refund of the advance payment shall be made within a maximum of 7 (seven) working days after sending the corresponding notification to the Buyer, except in cases where a longer period is required by the payment system, bank, or other payment service provider for the actual transfer of funds. In such cases, the Platform/Company is not responsible for delays caused by payment organizations.
6. An order is considered finally confirmed only from the moment the Platform/Company has confirmed the availability of the product and notified the Buyer in accordance with the procedure established by this Agreement.
7. The Buyer has the right to cancel the order prior to its final confirmation by the Platform/Company by sending an appropriate message through the Platform or via other available applicable contact details of the Company. If the order has not yet been confirmed, the Platform/Company cancels the order without applying additional fees or penalties to the Buyer. If an advance payment was made for the order, its refund upon cancellation shall be processed in accordance with the advance refund procedure established in this Agreement. After final confirmation of the order, cancellation may only be carried out with the consent of the Platform/Company, taking into account the stage of order execution and actions performed.
8. All times and deadlines specified on the Platform are calculated and applied according to the local time of the Republic of Armenia (GMT+4), unless otherwise expressly provided by these Terms.
9. The working hours of the Platform are Monday to Friday, from 09:00 to 18:00, excluding non-working days established by the law of the Republic of Armenia.
10. If an order application is submitted or an advance payment is made by the Buyer outside working hours, as well as on Saturdays, Sundays, or non-working (holiday and commemoration) days, the processing of the order and the calculation of all timeframes provided under this Agreement shall begin at 09:00 on the next working day.
11. All timeframes provided under this Agreement are calculated exclusively in working days and during working hours, unless a different timeframe or calculation method is explicitly established by the Agreement.
12. Orders submitted outside working hours are considered received by the Platform at 09:00 on the next working day, and their processing begins at that moment.
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14. If a product is eligible for return in accordance with the conditions specified in this Agreement, the Buyer has the right to return it while adhering to the requirements of this clause. Specifically:

    • The returned product must be in its original condition, unused, undamaged, maintaining its commercial presentation, consumer properties, factory packaging, tags, protective seals, and other identification means (if any).
    • Inspection of the returned product is carried out only after it is physically received by the Company. The Company checks the product's compliance with the return conditions set forth in this Agreement, including appearance, completeness, packaging, absence of damage, and proof of non-use.
    • If the inspection confirms that the product complies with the return conditions, the Company approves the return and executes the refund of the amount paid by the Buyer.
    • In the event of a refund, the cost of organizing the return and/or transport (delivery) expenses will be deducted from the refunded amount, unless the return is due to the fault of the Company or Seller, or the delivery of a defective, damaged, or non-compliant product.
    • If the inspection reveals that the product does not comply with the return conditions—including being used, damaged, missing tags or protective seals, or if other grounds excluding return under this Agreement exist—the Company has the right to reject the return and deny a refund, notifying the Buyer accordingly.

15. The following products, due to their nature, individual characteristics, or hygiene and safety requirements, are non-returnable, non-exchangeable, and non-refundable.

16. Exclusive (Unique) Clothing

    • Custom-tailored garments.
    • Made-to-measure or custom-sized clothing.
    • Unique designer items.
    • Limited edition or exclusive sample items.

17. Perfume (Parfum)

    • All types of perfumes and fragrance products, taking into account internationally accepted standards of hygiene, safety, and consumer health protection.

18. Products with Violated Protective Packaging or Seals

    • Any product with a holographic and/or protective seal whose packaging has been opened.
    • Products whose protective, holographic, or security seal, label, or other protective element has been damaged, opened, or removed.
    • Products that have lost their original commercial appearance or condition intended for sale.
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Rights and Obligations

1. The Company assumes no responsibility for any negative consequences resulting from the provision of incorrect or false contact details, acting under another person's name, or misrepresenting one's identity. In such cases, the Company reserves the right to transfer the relevant data to competent state authorities in accordance with the procedure established by law.
2. The User undertakes to refrain from actions that could lead to third parties gaining access to the credentials required to enter their personal Account. The User acknowledges that any actions performed from their personal Account shall be deemed to have been performed by them.
3. The Platform/Company may modify the functionality of the Platform without prior notice.
4. The Platform/Company may request supporting documents, including identity documents and other documents. Failure to provide them may result in restricted access to the Platform.

Payment Acceptance Procedure

1. Payments for products presented on the Platform are made in non-cash form in Armenian Drams (AMD).
2. In the event of invalidated or canceled transactions, refunds of payments made are processed exclusively in non-cash form to the same bank account from which the payment was executed.

3. The price indicated for each product on the Platform includes:

   • The product price.
   • Delivery service fee.
   • Platform/Company commission.
   • Other mandatory fees provided by this Agreement or on the Platform, unless explicitly stated otherwise.
4. Commissions charged by banks and/or payment systems in connection with processing payments are specified separately at the time of payment and are included in the total amount payable by the Buyer.
5. In case of suspected illegal or fraudulent activity, the Platform/Company immediately informs the bank, and the acceptance of payments for services may be temporarily suspended.

Term and Amendments

1. This Agreement enters into force from the moment the User accesses the Website and remains valid indefinitely.
2. The Company reserves the right, at any time, at its discretion and without the User's consent, to make changes to this Agreement and/or the Platform—modifying, adding, and/or removing provisions and/or conditions. Amendments and additions shall take effect from the moment they are published on the website.

Descriptions, photographs, technical specifications, and other information presented on the Platform are the property of the Company. Copying, distribution, modification, or use for other purposes is prohibited.