Customer Support Service

1. Scope of Support Service

The Company provides technical and informational support to Users regarding Platform usage, order placement, payments, delivery, and returns.

2. Contact Channels

The User can contact the Support Service through the following applicable contact details:

Email: allone.arm@gmail.com

Instagram: allone.arm

Phone:

WhatsApp:

Telegram:

3. Inquiry Processing Procedure and Timelines

• The Support Service operates Monday to Friday, from 09:00 to 18:00 (GMT+4), excluding non-working days established by the legislation of the Republic of Armenia.
• Inquiries received during working hours are processed within 1 (one) working day.
• Inquiries received outside working hours or on non-working days are considered received at 09:00 on the following working day, and their processing begins at that time.